g9king Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by g9king ("g9king", "we", "us", "our") and applies to all personal data processed in connection with the g9king website at https://g9king.asia and all associated services, features and functionality accessible through the Platform ("Platform").

This Policy was last reviewed and updated in 2026. It should be read together with the g9king Terms and Conditions and Responsible Gambling Policy, both of which are available through the Platform's navigation menu. By registering for a g9king account, completing a deposit or otherwise using the Platform, you acknowledge that you have read and understood this Policy.

g9king is an English-language entertainment platform directed at adult users in Malaysia. References throughout this Policy to Malaysian payment channels, Malaysian cities and MYR are used for contextual clarity and do not affect the legal interpretation of any clause herein.

Definitions

The following terms carry the meanings assigned below throughout this Policy unless context clearly requires otherwise.

Data We Collect

g9king may collect the following categories of Personal Data, depending on how you interact with the Platform:

• Registration data: Full name, date of birth, email address, username, password (stored in encrypted form), nationality and country of residence.
• Identity verification (KYC) data: Scanned copies or photographs of government-issued identification (e.g., Malaysian MyKad, passport), proof of address documents and, where required, proof of payment method ownership.
• Financial data: Deposit and withdrawal transaction histories, payment channel selection (e.g., DuitNow, FPX, Touch 'n Go eWallet, Maybank, CIMB, Public Bank, Hong Leong), transaction reference numbers and balance information. g9king does not store full payment card numbers on its own servers.
• Activity data: Game session records, wager amounts, win and loss history, bonus claim history and betting preferences.
• Device and technical data: IP address, browser type and version, operating system, device identifiers, referring URL, session timestamps and geolocation data where technically available.
• Communications data: Records of support correspondence, live chat transcripts, email exchanges and any complaint submissions.
• Responsible gambling data: Self-imposed deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion requests.

How Data Is Collected

g9king collects Personal Data through the following channels:

• Directly from you: When you complete the registration form, submit KYC documents, initiate a deposit or withdrawal, contact support or complete any Platform interaction that requires you to provide information.
• Automatically: Through cookies, server logs and similar tracking technologies that record device and usage data as you browse the Platform.
• From payment service providers: Payment confirmation references, transaction status updates and fraud-flag information received from Malaysian payment processors including DuitNow, FPX, e-wallet operators and partner banks.
• From identity verification partners: Where g9king engages a third-party KYC or age verification service, that provider may return data about document authenticity and verification outcome.

Legal Basis for Processing

g9king processes Personal Data on one or more of the following legal grounds:

• Contractual necessity: Processing is necessary to perform our obligations under the Terms and Conditions, including account management, deposits, withdrawals and bonus administration.
• Legal obligation: Processing is required to comply with applicable anti-money-laundering requirements, age verification obligations and other regulatory duties.
• Legitimate interests: Processing is necessary for g9king's legitimate operational interests, including fraud prevention, security monitoring, Platform improvement and responsible gambling programme administration, where those interests are not overridden by your rights.
• Consent: Where required by applicable law, g9king will seek your explicit consent before processing data for a specific purpose, such as the placement of non-essential cookies or certain marketing communications.

How We Use Your Data

Personal Data collected by g9king is used for the following purposes:

• Creating, maintaining and securing your g9king account.
• Processing deposits and withdrawals through supported Malaysian payment channels and verifying payment ownership during KYC review.
• Verifying your age and identity to ensure compliance with the 21+ eligibility requirement applicable to casino-style gambling activities.
• Administering promotional offers, calculating bonus eligibility and processing referral and birthday reward claims.
• Operating the responsible gambling programme, including processing self-exclusion requests, deposit limit adjustments and session duration monitoring.
• Detecting and preventing fraud, suspicious wagering patterns, money laundering activity and account abuse.
• Responding to support enquiries, resolving disputes and managing complaints.
• Analysing Platform usage to improve navigation, content relevance and overall user experience.
• Sending service-critical communications such as account notifications, security alerts, withdrawal confirmations and policy updates.

Data Sharing & Disclosure

g9king may disclose Personal Data to the following categories of recipients, strictly for the purposes described in this Policy:

• Payment service providers: Malaysian payment processors including DuitNow operators, FPX-connected banks (Maybank, CIMB, Public Bank, RHB, Hong Leong), and e-wallet providers (Touch 'n Go eWallet, Boost, GrabPay) receive transaction data necessary to process your deposits and withdrawals.
• Identity and age verification providers: Third-party KYC services receive identity document data for the purpose of confirming eligibility. These providers are contractually restricted from using this data for any other purpose.
• Technology and infrastructure providers: Hosting providers, cloud infrastructure operators and database management services that support Platform operations under strict data processing agreements.
• Regulatory and legal authorities: Where required by law, court order or applicable regulatory obligation, g9king may disclose Personal Data to competent authorities without prior notice to you.
• Anti-fraud and security networks: g9king may share fraud-related data with industry anti-fraud consortia or law enforcement where there is reasonable suspicion of criminal activity involving the Platform.
• Successor entities: In the event of a merger, acquisition or transfer of substantially all of g9king's assets, Personal Data may be transferred to the successor entity, subject to this Policy continuing to apply or users being informed of any material change.

Data Retention

g9king retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, subject to any overriding legal retention obligations. The following indicative retention periods apply:

• Account registration and KYC data: Retained for the duration of the account relationship and for a minimum period of five years following account closure, in accordance with applicable anti-money-laundering record-keeping requirements.
• Transaction records: Financial transaction data is retained for a minimum of five years following each transaction, or longer if required by applicable law or ongoing investigation.
• Support communications: Correspondence records are retained for a minimum of three years from the date of the final communication in a thread.
• Responsible gambling records: Self-exclusion, deposit limit and cooling-off records are retained for the full duration of the restriction and for a minimum of five years thereafter to prevent circumvention.
• Technical and device data: Log data collected automatically is typically retained for a period of up to twelve months, unless required for longer in connection with an active security investigation.

When Personal Data is no longer required and no legal retention obligation applies, g9king will securely delete or anonymise it in accordance with our internal data disposal procedures.

Data Security

g9king implements appropriate technical and organisational security measures to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include:

• Encryption of data in transit using industry-standard TLS protocols.
• Encryption of sensitive data at rest, including stored KYC documentation.
• Access controls limiting Personal Data access to authorised personnel with a legitimate operational need.
• Regular security assessments and vulnerability monitoring of Platform infrastructure.
• Staff training on data protection obligations and incident response procedures.

While g9king applies reasonable security standards, no internet-based system is entirely immune from risk. You are also responsible for protecting your account credentials and using secure networks when accessing the Platform. If you suspect your g9king account has been compromised, contact support immediately.

Cookies & Tracking

g9king uses cookies and similar tracking technologies to support session management, security, analytics and user preference storage. The following categories of cookies may be present on the Platform:

• Strictly necessary cookies: Essential for core Platform functionality such as maintaining your login session and security state. These cannot be disabled without disrupting Platform access.
• Functional cookies: Store your language, region or display preferences to provide a consistent experience across sessions.
• Analytics cookies: Collect aggregated, anonymised data about how users navigate the Platform to help g9king improve page structure, content relevance and performance.
• Security cookies: Assist in detecting and preventing fraudulent activity and unauthorised access attempts.

You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect Platform functionality. g9king does not use cookies to serve advertising to third-party networks or to track your activity across unrelated websites.

Protection of Minors

g9king does not knowingly collect or process the Personal Data of individuals under 21 years of age. The Platform is directed exclusively at adults who meet the 21+ eligibility requirement applicable to casino-style gambling activities.

Where g9king has reason to believe that a registered account belongs to a person under 21, the account will be suspended pending KYC age verification review. Any balance held in an under-age account will be subject to the treatment set out in the g9king Terms and Conditions.

If a parent or guardian believes their child has registered on the Platform, they should contact g9king support immediately at the email address provided in Section 15 of this Policy.

User Rights

Subject to applicable data protection law, you may be entitled to exercise the following rights with respect to your Personal Data:

• Right of access: Request a copy of the Personal Data g9king holds about you and information about how it is being used.
• Right to rectification: Request correction of inaccurate or incomplete Personal Data. For account details, some corrections can be made directly within your account settings.
• Right to erasure: Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations that may prevent full erasure.
• Right to restriction: Request that g9king restrict processing of your Personal Data in certain circumstances, such as where accuracy is contested.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, request a structured, machine-readable copy of data you have provided.
• Right to object: Object to processing carried out on the basis of g9king's legitimate interests where your particular circumstances warrant it.
• Rights related to automated decision-making: Where any decision producing a significant effect on you is made solely by automated means, request human review of that decision.

International Transfers

g9king may transfer Personal Data to third-party service providers and infrastructure partners located outside Malaysia, including in jurisdictions with different data protection standards. Where such transfers occur, g9king will implement appropriate safeguards such as contractual data protection clauses to ensure that your Personal Data receives a standard of protection consistent with this Policy.

By using the g9king Platform, you acknowledge that your Personal Data may be transferred, stored and processed outside Malaysia for the purposes described in this Policy.

Policy Amendments

g9king reserves the right to modify this Privacy Policy at any time. Where changes are material, we will notify registered users via an in-Platform notice, email or a prominent announcement on the website prior to the revised Policy taking effect.

The date of the most recent review appears at the top of this document. Your continued use of the Platform following a notified amendment constitutes your acceptance of the revised Policy. If you do not accept the amended Policy, you should cease using the Platform and may request account closure.

Contact Us

If you have any questions, requests or complaints relating to this Privacy Policy or the way g9king handles your Personal Data, please contact our support team in writing:

Email: [email protected]

Please note that this address is provided for informational and support enquiry purposes only. It is displayed as plain text and is not a clickable link. Type it manually into your email client. We aim to respond to privacy-related enquiries within a reasonable period, although response times may vary depending on enquiry volume and complexity.

For self-exclusion requests and responsible gambling assistance, please visit the dedicated Responsible Gambling section accessible through the site navigation.